Dear valued customer,  I'm sorry to hear that the 12x12" frames you received did not meet your expectations due to incorrect dimensions, and for any inconvenience this has caused. We strive to provide accurate and satisfactory products to all our customers, and it appears we've fallen short in your case.  Please accept our sincere apologies. We would like to promptly rectify this situation for you. Here's what we can do:  We can arrange for a free return of the incorrect items and send out the correct 12x12" frames immediately. Alternatively, if you prefer, we can issue you a full refund upon return of the incorrect frames. Your feedback helps us improve, and we appreciate your understanding as we work towards a resolution.  Thank you for bringing this to our attention, and we look forward to making this right.  Best regards,Yiwukaitai Customer Service Team

Thank you very much for taking the time to share your positive feedback about our service and product packaging. We're thrilled to hear that you found our team friendly and responsive – we strive to provide exceptional customer service. We appreciate your recognition of our meticulous packaging efforts; it's part of our commitment to delivering a luxurious shopping experience. Regarding the delivery timeframe, we're glad you've highlighted the suggested lead time of three weeks. Your advice will undoubtedly assist future customers in planning their orders more effectively. Rest assured, we continuously work towards optimizing our logistics to balance speed with the care that goes into every order. Once again, thank you for your kind words and recommendation. It's a pleasure to serve you, and we hope to have the opportunity to deliver the same outstanding experience to all our valued clients in the future!